How can we help?

For account, record, subscription or app issues, use Profile → Help and feedback in ParrotKeeper, or email acbim@qq.com.

Include your app version, device model and a description of the issue. Screenshots can help. Never send your password, verification code or Apple Account credentials.

Signing in without a China mobile number

Use Continue with Apple in the English iOS release. Signing in again with the same Apple Account restores access to the same ParrotKeeper account. For Apple Account recovery, visit Apple’s account recovery service.

Language

Choose English, Simplified Chinese or Follow System on the sign-in screen or in Profile → Settings. Your own names, notes and records stay as entered.

Deleting an account

In the app, open Profile → Settings → Account management → Delete account and follow the confirmation steps. If you cannot access your account, email us for help. We must verify account ownership before processing a request.

Subscriptions

Manage or cancel an App Store subscription in your Apple Account settings. Use Restore purchases in the app to restore an eligible subscription.

Contact

Email: acbim@qq.com
Phone: +86 159 8203 6295